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The Community Digital Readiness Index
Digital readiness is not a device count. It combines connectivity, trusted identity, staff capacity, governance rules, accessible channels and operational ownership.
NovusServe Research 1 July 2026 6 min read
Digital readiness is not a device count. It combines connectivity, trusted identity, staff capacity, governance rules, accessible channels and operational ownership.
Why this matters
Measuring these dimensions before rollout makes implementation priorities visible and prevents a portal launch from being mistaken for institutional transformation.
Digital infrastructure should strengthen community institutions, not make them harder to recognise.
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