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From Kgotla to Cloud: Reimagining Traditional Governance
Digital administration can reduce queues and missing files without turning community governance into an anonymous central bureaucracy.
NovusServe Research 20 June 2026 8 min read
Digital administration can reduce queues and missing files without turning community governance into an anonymous central bureaucracy.
Why this matters
The platform should carry decisions efficiently; it should not replace deliberation, leadership or council accountability.
Digital infrastructure should strengthen community institutions, not make them harder to recognise.
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