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From Kgotla to Cloud: Reimagining Traditional Governance

Digital administration can reduce queues and missing files without turning community governance into an anonymous central bureaucracy.

NovusServe Research 20 June 2026 8 min read

Digital administration can reduce queues and missing files without turning community governance into an anonymous central bureaucracy.

Why this matters

The platform should carry decisions efficiently; it should not replace deliberation, leadership or council accountability.

Digital infrastructure should strengthen community institutions, not make them harder to recognise.

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